Manage Every Internal
Request, Task, and
Issue in One Place
Stop losing track of IT requests, HR tasks, website updates, and department assignments over email and chat. HRORA's Ticket Management Module gives every team a structured, transparent workflow from request to resolution.
From IT support and infrastructure requests to HR tasks and development work — every internal ticket tracked, assigned, and resolved inside HRORA.
Everything you need to manage
internal tickets end to end
From creation to resolution — one structured workflow for all your team's internal requests.
Centralized Ticket Dashboard
View every ticket across departments from one clean list with ticket number, title, assignee, category, priority, status, and quick actions — all in one place.
Structured Ticket Creation
Create tickets with full context — department, project, client, category, sub-category, urgency, impact, stakeholders, description, attachments, and file links.
Priority and Urgency Tracking
Mark tickets as Critical, High, Moderate, or Low priority so teams focus on what matters most and nothing falls through the cracks.
Real-Time Status Management
Update ticket progress with clear statuses — New, In Progress, On Hold, and Resolved — so every team member knows exactly where things stand.
Comments and Work Notes
Collaborate directly inside each ticket using comments, internal work notes, and file attachments to keep all communication in one traceable place.
Activity Timeline
Every ticket maintains a complete activity history — creation, assignment, status changes, comments, and reassignments — for full audit transparency.
Reassign and Forward Tickets
Reassign or forward tickets to the right team member with comments and work notes for a smooth, documented handover without losing any context.
Export Ticket Reports
Export department-wise, category-wise, employee-wise, and date-wise ticket reports for management review, performance tracking, and operational planning.
Seven steps from ticket
creation to resolution
Clear status at
every stage
HRORA tracks every ticket through a structured status lifecycle so nothing stays unclear or unresolved. Every team member always knows exactly where things stand.
- Every ticket has one clear, visible status
- Status changes are logged in the activity timeline
- Managers can monitor all statuses in real time
- Nothing falls through the cracks or goes untracked
Prioritize what matters most
Not every request has the same urgency. HRORA lets teams assign clear priority levels so critical issues get resolved first — every time.
Built for every internal
request type
IT Support
Raise and track laptop, software, server, and infrastructure support requests with priority and category-based routing.
Website & Development
Log website changes, new feature requests, build and deploy tasks, and development work with full context and file attachments.
HR & Admin
Manage employee process requests, email access, access grants, and admin tasks through a structured ticket workflow.
Data Center Operations
Track VM/POC requests, production server issues, infrastructure support, and OS tasks with department-wise category routing.
Project Tasks
Assign project-related tickets with client, project, impact, urgency, and stakeholder details for complete task visibility.
Organized by department
and category
Admins can configure ticket categories and sub-categories department-wise so every request is classified, routed, and reported accurately — no ambiguity.
- ✓ Configure categories and sub-categories per department
- ✓ Every ticket routed to the right team automatically
- ✓ Reports grouped by category for easy analysis
- ✓ Admins can add or update categories anytime
Built for everyone on your team
For Employees
- Create tickets in seconds
- Track request status in real time
- Add attachments and file links
- Communicate through comments
- No manual follow-up needed
For Assigned Teams
- Clear task ownership on every ticket
- Priority-based work handling
- Complete ticket context available
- Easy status updates and work notes
- Better collaboration through comments
For Managers
- Department-wise ticket visibility
- Monitor team workload and priorities
- Reassign tickets when needed
- Export reports for performance review
- Full activity audit trail
For Admin
- Configure categories and sub-categories
- View and manage all tickets
- Export ticket reports by department
- Maintain full ticket configuration
Manage internal requests
with HRORA
Track tickets, assign tasks, manage priorities, update statuses, collaborate through comments, and resolve requests faster — all inside HRORA.